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A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns
– Handling customer inquiries, complaints, and feedback
– Providing excellent customer service to ensure customer satisfaction
– Providing accurate information about the products and services offered
– Managing customer accounts and order information
– Coordinating with other departments to ensure customer needs are met
– Managing social media accounts and responding to customer inquiries and feedback
– Maintaining a high level of professionalism and customer service standards
-A high school diploma or equivalent
– Proven experience working in a customer service role
– Excellent communication and interpersonal skills
– Ability to remain calm and professional in all situations
– Strong problem-solving skills
– Ability to work well in a team environment
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