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Online Customer Service Representative

Posted: September 26, 2024
Salary: NGN120K
Full-time

We are looking for a detail-oriented and customer-focused Online Customer Service Representative to join our team. This role will primarily handle website orders and customer complaints, ensuring a seamless and positive shopping experience for all online customers. You will be responsible for resolving order-related issues, processing returns, and addressing customer concerns in a timely and professional manner.

Responsibilities

Manage and process customer orders placed through the website.
Ensure accuracy in order details, including sizes, quantities, and shipping information.
Verify payments, confirm order statuses, and track orders from processing to delivery.
Assist customers with order modifications, cancellations, or special requests.
Address and resolve customer complaints related to website orders, including incorrect items, delayed shipments, or damaged products.
Provide refunds, process returns, and handle exchanges in accordance with the company’s policies.
Ensure that all customer interactions and resolutions align with the company’s policies on refunds, returns, and exchanges.
Keep thorough records of all customer interactions, complaints, and order-related issues.

Requirements

Proven experience in online customer service, preferably within e-commerce or the fashion industry.
Strong problem-solving skills, especially in handling customer complaints and order issues.
Excellent written communication skills for professional and clear customer interactions.
Familiarity with e-commerce platforms (Shopify, Magento, etc.) and order management systems.
Ability to multitask and handle high volumes of customer queries efficiently.
Experience with processing refunds, exchanges, and returns.
Strong organizational skills and attention to detail, particularly with order management.

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Online Customer Service Representative

Responsibilities

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