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Website Management: Oversee the day-to-day operations of the e-commerce website, ensuring products are accurately listed, priced, and promoted.
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Content Creation: Develop and manage engaging and SEO-friendly content for product listings, blogs, and other online platforms.
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Sales Optimization: Analyze sales data and website traffic to identify trends and opportunities for increasing online sales.
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Customer Service: Handle customer inquiries, complaints, and feedback promptly and professionally to ensure a high level of customer satisfaction.
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Inventory Management: Coordinate with the inventory team to ensure adequate stock levels are maintained and products are delivered on time.
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Analytics and Reporting: Use tools such as Google Analytics to monitor website performance and generate regular reports on key metrics, making data-driven decisions to improve performance.
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Market Research: Stay updated on industry trends and competitor activities to identify new opportunities and areas for improvement.
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Collaborations: Work closely with other departments, such as marketing, sales, and IT, to align e-commerce initiatives with overall business goals.