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The Lodge Manager will be responsible for overseeing all aspects of lodge operations, including guest services, staff management, facilities maintenance, and financial management. The ideal candidate will have strong leadership skills, excellent customer service abilities, and a passion for hospitality.
Handle guest complaints or issues promptly, resolving them to the guests’ satisfaction.
Provide exceptional customer service to guests, ensuring their comfort and satisfaction throughout their stay.
Oversee the maintenance and cleanliness of lodge facilities, including guest rooms, common areas, grounds, and amenities.
Coordinate maintenance and repairs as needed, ensuring minimal disruption to guest services.
Manage guest reservations, check-ins, check-outs, and inquiries efficiently and professionally.
Schedule staff shifts, assign tasks, and ensure adequate staffing levels to meet guest needs.
Bachelor’s degree in hospitality management, business administration, or a related field
Strong leadership abilities with the ability to motivate and inspire a diverse team.
Excellent customer service skills with a commitment to delivering exceptional guest experiences.
Solid understanding of lodge operations, including front office, housekeeping, maintenance, and food and beverage services.
Strong communication, interpersonal, and problem-solving skills.
Ability to work effectively under pressure and adapt to changing priorities in a fast-paced environment.
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