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Social Media/Customer Service

Posted: July 5, 2024
Salary: NGN150-200k
Full-time

We are seeking a dynamic and driven Social Media/Customer Service to join our team. This role combines the creativity and engagement of social media with responding to customers. The ideal candidate will be adept at leveraging social platforms to increase brand awareness, engage with potential customers, and drive sales leads. This position requires a blend of strong communication skills, marketing acumen, and sales expertise to promote our products effectively/services across various digital channels.

Responsibilities

Develop and execute social media strategies to enhance brand visibility and attract new customers.
Create engaging content (text, image, video) for various platforms including Facebook, Instagram, Twitter, Tiktok, etc.
Monitor and respond to comments, messages, and inquiries in a timely and engaging manner.
Take orders
Identify and pursue sales opportunities through social media channels.
Collaborate with the sales team to develop targeted strategies and campaigns that drive sales and revenue growth.
Provide excellent customer service by addressing customer questions, issues, and concerns through social media platforms.
Track and analyze social media metrics to optimize strategies and achieve KPIs.
Stay updated with industry trends, competitor activities, and social media best practices.
Conduct market research to identify potential customers and trends that align with company goals.

Requirements

Proven experience as a Social Media Manager, Customer service, or similar role.
Strong knowledge of social media platforms and their respective audiences.
Excellent written and verbal communication skills.
Ability to create compelling content and engage effectively with followers.
Experience in sales and customer service is a plus.
Analytical skills to interpret social media metrics.
Creative thinker and problem-solver.
Bachelor’s degree in Marketing, Business Administration, Communications, or related field preferred.

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Social Media/Customer Service

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