Zoho Partner Nigeria | The Candid Solutions
Project Info
- Client Upsillon Care Hospital
- Industry Healthcare / Hospital Services
- Solution Zoho Mail
Reliable Business Email for Upsillon Care Hospital
In a hospital, communication is part of everyday operations, from answering patient enquiries to coordinating with vendors. Upsillon Care Hospital wanted to move away from Namecheap Webmail to a more professional, manageable email platform. The Candid Solutions implemented Zoho Mail and migrated seven employee accounts, handling domain configuration, email authentication, user setup, and staff onboarding along the way.
Upsillon Care Hospital is a healthcare provider focused on quality medical care for patients and their families. As it strengthened its digital operations, it needed an email system with stronger administrative control and better accessibility, and a transition that would not interrupt daily work.
The Challenges
The goal was not just to swap one email service for another, but to protect the hospital’s communication channels during the move.
- Moving beyond basic webmail to a dedicated business email platform
- Keeping staff able to send and receive email throughout the transition
- Preserving existing mailbox data and historical correspondence
- Configuring the domain correctly for reliable delivery through Zoho Mail
- Adding email authentication to protect the domain and improve deliverability
- Helping all seven employees adopt the new platform without affecting their work
The Solution
A carefully managed migration built around communication continuity, reliable delivery, and ease of use. We configured the Zoho Mail organization and admin console, set up seven employee accounts with appropriate access levels, and verified domain ownership, with MX records for routing and SPF and DKIM for authentication.
Seven accounts were then moved from Namecheap Webmail with existing mailbox data preserved. Before go-live, we validated mailbox access, inbound and outbound delivery, and authentication settings. Staff received practical guidance, plus initial post-go-live support for access and configuration questions.
The Results
Upsillon Care Hospital now runs its email on a dedicated business platform instead of basic webmail. Staff have professional accounts in one centrally managed environment, the domain is better protected, and the hospital has a setup it can easily extend as the team grows.
- 7 employee mailboxes successfully migrated to Zoho Mail
- Professional and centralized email accounts accessible through the web and supported email clients
- Stronger domain protection with SPF and DKIM authentication
- Simpler administration of users and mailbox access
- A smooth staff transition and a platform ready for additional users as the hospital grows